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We collect basic client information to make your support experience the very best on the Internet. We respect your privacy, and we assure you that we will maintain and use this information responsibly.

General Browsing
We gather navigational information about where you go on our Web site. This information allows us to see which areas are most visited. This helps us improve the quality of visitors' online shopping experiences by recognizing and delivering more of the features, services and products our visitors prefer. Additional non-personally identifiable information (i.e. domain type, browser version, service provider and IP address) may be collected which will provide information regarding your use of our Web site (such as the time of your last visit to a page on our site).

Disclosure of Personal Information
Any information you provide to us at this site when you establish or update an account, purchase credits online or request information (i.e. name, address, e-mail address, telephone number and credit card information), is maintained in private files on our secure Web server and our internal systems. This information is used to enable Tech Burg to deliver services to you. To ensure compliance with federal law, we do not maintain information provided by children under the age of 16.

You should be aware that we may disclose specific information about you if necessary to do so by law or based on our good faith belief that it is necessary to conform or comply with the law or is necessary to protect the users of our Web site, the site or the public.

We do not sell, rent or trade your e-mail address to third parties. We may, however, use third parties to help us provide services to you, such as fulfilling orders, processing payments, monitoring site activity, conducting surveys, and administering e-mails. If personally identifiable information (i.e. name, address, e-mail address, telephone number) is provided to any of these third parties, we will require that they maintain such information in strictest confidence.

Use of Cookies
We use a browser feature known as a cookie, which assigns a unique identification to your computer. Cookies also allow we to make our sites more responsive to your needs, by delivering a better and more personalized experience to you. The cookies are typically stored on your computer's hard drive and are used by We to help track your clicks as you go through the pages within a We Web site. In addition, we uses cookies to help keep track of support requests and to tell us whether you have previously visited our website. This allows registered users to avoid re-entering information upon every new visit to our site.

Updating Personal Information
We prefer to keep your personal information accurate and up-to-date. To do this, we provide you with the opportunity to update or modify your personal information including billing and shipping information by logging into your account.

For your convenience, our Web site may contain links to other sites. We is not responsible for the privacy practices or the content of such Web sites.

Questions/Changes in Policy
If you have questions or concerns with respect to our Privacy Policy, please feel free to contact us. If elements of our Privacy Policy change, we will post the policy changes in our Privacy Policy on this Web site. If you are concerned about how your personal information is used, please visit our site often for this and other important announcements about We.

We believe in providing a safe and secure shopping experience for all of our clients. We provide stringent and effective security measures on our Web site. It is our policy to never send private information, such as your credit card number, via e-mail. In fact, this is a practice we recommend you adopt in all of your Internet activities.

Billing Policies and Cycles
All services [except for setup] will be prorated from the date of signup to the date of service activation.

We offer billing via invoice or direct credit card charge.

All initial fees must be paid prior to server setup. These fees include: - " Server setup fees " Current month pro-rated amount " 2nd month of service

Our billing cycle is from the 1st of the month to the end of the month. You will receive an invoice [or notification of future cc charge] for service 1 month in advance [June 1 you receive a bill for the July service].

Invoices are due before the 1st of the month. Accounts paying by automatic credit card deduction are charged before the 5th of the month [for the month of service in question].

Accounts suspended and reactivated must pay all past due and current amounts and are subject to the following reactivation fees: Accounts past due over 30 days cannot be reactivated. You must sign up for new service and pay the full set-up fees associated with the server option you choose

To cancel your account, you must use the cancellation form. To ensure that you are not billed for another month of service, you must cancel your account before the 30th of the month. All accounts requesting cancellation are terminated on the last day of the month.

Terminated/cancelled accounts lose all their stored SupportFreaks.com credits associated with their hosting account (not any credits purchased separately), including any reserved credits for existing SupportFreaks.com jobs.

All billing correspondence [invoices, notifications, etc] is done via email. It is crucial that you maintain a current email address with us. You can contact our billing department via our support form. Please be sure to include your username on all billing correspondence.

Adult Material Policy
Due to different cultures, material that is appropriate in some countries may not be appropriate in others. For this reason and many others, we maintain a strict "No Adult Material Policy".
We defines "Adult Material" as any of the following:
  • Any photos or videos showing frontal nudity on either men or women.
  • Any photos or videos showing women's bare chests and nipples.
  • Any audio clips or text containing sexually explicit material
We also prohibit the following:
  • Any sites with direct links to other sites containing such material.
  • Any site engaged in the sale of sexually explicit items.
In addition we reserve the right to determine what might be considered "sexually explicit" or "sexually related". If your site contains material that you are unsure about, please let us know before placing the order.

Print export forms an important part of our operations. Currently our main export markets are UK, Italy, USA, Belgium, South Africa ....
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